Refund policy

Thank you for shopping at District-X. We want to ensure you have an exceptional shopping experience. Because we operate exclusively on a Cash on Delivery (COD) model, our return and refund process has specific steps outlined below to ensure security and transparency.


1. Return Window
  • 7-Day Policy: You have exactly 7 days from the date of delivery to request a return or exchange.
  • Eligibility Requirements: To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it. It must also be in its original packaging with all custom product tags attached.
2. How the Refund Process Works (COD Orders)
Since your order was paid for using physical cash to our delivery partner, we cannot issue an automatic digital reversal. All approved refunds will be processed via Direct Bank Transfer or Digital Wallet (e.g., UPI / PayPal).
  • Step 1: Initiate a return by contacting our support team at [shreyassk112@gmail.com].
  • Step 2: Provide your Order ID, a photo of the product, and your preferred Bank Account Details (Account Holder Name, Account Number, and IFSC/Routing Code).
  • Step 3: Once your return item arrives back at our warehouse and passes our quality inspection, your refund will be transferred directly to your bank account within 3 to 5 business days.
3. Return Shipping & Fees
  • Reverse Pickup Fee: A flat return shipping fee of 100/- will be deducted from your total refund amount to cover the cost of the reverse courier logistics.
  • Non-Refundable Costs: Any original COD handling charges applied by the courier at checkout are strictly non-refundable.
4. Exchanges
  • Defective or Damaged Items: If your t-shirt arrives damaged or has a printing defect, we will replace it completely free of charge. Please email us a photo of the defect within 48 hours of delivery.
  • Size Exchanges: If you need a different size, we will happily exchange it for you, subject to stock availability. Normal reverse shipping fees apply.
5. Non-Returnable Items
We cannot accept returns or offer refunds on:
  • Items that show clear signs of being worn, washed, or damaged by the user.
  • Items purchased during major "Final Clearance" or special flash warehouse sales.
Contact Us
If you have any questions about how to return your item, get in touch with us:
  • Email: shreyassk112@gmail.com
  • Instagram DM: